I start thinking is like "how can I fix that?"
That's called ownership and responsibility.
As for social media, it never ceases to amaze me as to the lengths people go to when they go on their rants. I mean, if someone did that to me in the real world they'd not get anywhere at all, why do they think doing it on social media would be any different?
Oh yeah, I know, because they're an entitled cunt.