I'm also used to shopping online, but I rarely use Lazada because Lazada in my country has disappointed me several times, so I usually use Shopee to buy various items.
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Lazada has been pretty friendly to me... and on the other hand, Shopee isn't very friendly. haha I guess it really depends on the area as well. I guess there is a Lazada warehouse in my city, so it's quite convenient. :)
yes, of course, it's very easy for you to check the goods if something goes wrong. But in Indonesia, I don't really use Lazada, I prefer coffee and also Tokopedia because these two e-commerce are my choices so far